Sr QA Analyst - Greenvale, NY, US

Overview

The Lead Quality Assurance Analyst will work closely with group of testers and development engineers on our flagship product and its reporting features. This position is hands-on and will require testing, monitoring processes and procedures in product development and design under the guidance of the Manager of Quality Assurance. You’ll perform hands-on QA testing including data integrity for new features and regression testing while working with developers to resolves all identified defects, risks and issues. You’ll lead QA efforts across multiple projects while training and mentoring more junior team members. The ideal candidate is someone who works well independently with minimal supervision and is also comfortable as a collaborative member of a team.

About the Job

• Devise, document, and execute detailed test plans for all assigned projects
• Conduct comprehensive testing on all software products and applications for back office and mobile (POS) system
• Evaluate and test software programs to verify all assigned projects function according to internal and external user requirements
• Create and execute test scripts for both manual and automated
• Write test documents including test plan, test cases and test summaries
• Conduct post-deployment review and provide detailed report and analysis of all defects, risks, and issues identified during testing of all assigned projects
• Review support documentation for accuracy and usability
• Prioritize workflow in accordance with departmental goals and initiatives and set timing budgets
• Assist in support for new and production releases
• Prepare projects for end-user testing
• Assist with trouble-shooting production-level issues, behaviors, and potential problems/defects
• Participate in review of standards, procedures, tools, and processes

About You

• College degree or equivalent work experience
• Strong desire to create test artifacts, including test plans, test cases, and reports
• Maintain manual test scripts for requirement/user story validation, integration, regression and usability testing
• Execution of manual test including functional and regression
• Experience identifying and logging defects using JIRA
• 5+ yrs. experience testing mobile apps, Retail POS systems, integrated credit card systems, and all POS peripherals
• 10+ yrs. experience using professional testing software
• 4+ years’ experience with SQL joins and complex queries
• Proven experience with databases and a thorough understanding of SQL
• Experience testing Web-Services and APIs (REST/SOAP)
• Working knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Excellent analytical, debugging, problem-solving and root-cause analysis skills.
• Excellent written and verbal communication skills with outstanding attention to detail
• Excellent communicator with strong inter-personal skills
• Strong analytical and problem-solving skills
• Exceptional ability to quickly understand and work with application functionality and system technology (POS, databases, OS, APIs)
• Multitask in a fast paced and dynamic environment
• Working knowledge of iOS devices, point-of-sale devices and server configurations
• Working knowledge of JIRA, Confluence and Test Rails is preferred
• Relevant industry certifications and retail experience are a plus

About Us

KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. We combine Point of Sale, Merchandising, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a values and mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

When it comes to our people, we strive to create an environment where our teams and clients can live and work well. Our office environment is casual and fun – on a weekday afternoon, you might catch our employees recharging with a quick afternoon ping-pong game. While we do find time to have fun, we also work hard. We encourage our people to take risks, to challenge the status quo, to improve processes, and to be better every day. We have a team of passionate and dedicated employees who are committed to making themselves and our clients better.

KWI is a privately held, debt-free and management owned company. Our company has never had a layoff and continues to grow!    

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.