Application Support Analyst - Greenvale, NY, US

Overview

KWI offers a unified commerce platform, designed to help specialty retailers optimize their business, by leveraging tools and insights provided by our Cloud 9 mobile Point-of-Sale, Merchandising, and E-Commerce technologies. This platform helps KWI deliver an industry leading service that enables our customers to make informed decisions that drive the success of their business.

The Application Support Analyst is responsible for providing technical support to the KWI Cloud 9 Retail Platform Merchandising and POS Applications including all aspects of the product/service line and operational support. The ideal candidate has knowledge of technical applications and a good understanding of operating systems, computers and applications software.

About the Job

• Assist with ongoing customer support and provide exceptional support while troubleshooting
• Support all Merchandising Applications of the Mobile POS
• Accountable for all aspects of the product/service line operational support
• Identify problems, coordinate appropriate corrective action and think proactively and creatively to solve issues
• Assist with improving existing operational support and processes
• Handle production outages and issues in a timely and effective manner
• Work on special projects to improve operating efficiency of technical/applications support
• Work directly with clients to maximize system usage and functionality to best achieve their business objectives
• Other duties as assigned

   

About You

• You have a degree in I.T. or related field and a minimum of 1 yr of experience with supporting applications
• You have strong knowledge of retail business processes (inventory, receiving, costing, mobile applications etc.)
• You're customer service oriented, and are willing to go the extra mile to satisfy a customer
• You interact well with clients and have strong written and verbal communication skill
• You're extremely organized and can easily manage multiple tasks or projects
• You work well independently or with a team and consider yourself to be a creative problem solver
• You possess a positive attitude and are motivated by the desire to make a difference in the business
• You have an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
• Knowledge of any of the following; retail, merchandising, allocation, replenishment, supply chain, CRM, planning, MPOS, POS, sales reporting and system integration 
• You're proficient in Microsoft Office, specifically Excel and Word
• You can work from 8am - 10pm as needed to cover client hours
• Familiarity with SQL statements preferred

   

About Us

KWI. FIRST IN SaaS. FIRST IN THE CLOUD.

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI’s culture is rooted in our core values – commitment, respect & dignity, accountability, reliability, passion, and caring. Our office environment is casual and fun – we recharge with a quick afternoon ping-pong game and are a culture that celebrates. We celebrate birthdays and holidays, and victories and failures. We encourage our people to take risks, to challenge the status quo, to improve processes, and to be better every day. We have a team of passionate and dedicated employees who are committed to making themselves and our clients better.

We offer complete Cloud-based solutions for a broad range of clients in specialty retailing. Since 1985 we've helped retailers achieve success through use of our leading systems including, merchandising, POS, Mobile POS, CRM, and loss prevention. We're a privately held, debt-free and 100% management owned company. Our company has never had a layoff and continues to grow!  We offer a collaborative work environment with colleagues who have a passion for retail and technology.

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.